|
|
|
 |
|
|
|
Home > PDF Troubleshooting
|
PDF Troubleshooting
|
|
| |
AP Central offers many documents in the form of "PDF" (Portable Document Format) files. These files retain the formatting and graphics of the document for viewing or printing across a broad range of hardware and software. To view these files, you'll need a copy of the free Adobe® Acrobat® Reader® software version 6.0 or above. If you don't currently have Adobe Reader on your system, you can download and install it using the link to the Adobe Web site in the "More" section below where you can also learn more about PDF files.
Included below in "See also" are links to a document called "Troubleshooting Download Problems with Adobe® Acrobat® Reader®" in both HTML and PDF format. This document was taken from the Adobe Web site, and may help you solve difficulties you may experience while downloading and installing Adobe Reader.
System Requirements
Common Problems
Downloading Speeds and Times
To Uninstall
System Requirements
We recommend version 6.0 or higher of Adobe Acrobat Reader.
Windows
- Intel Pentium processor
- Microsoft Windows 95 OSR 2.0, Windows 98 SE, Windows Millennium Edition, Windows NT 4.0 with Service Pack 5, Windows 2000, or Windows XP
- 64 MB of RAM
- 24 MB of available hard-disk space
- Additional 70 MB of hard-disk space for Asian fonts (optional)
Macintosh
- PowerPC® processor
- Mac OS software version 8.6(*), 9.0.4, 9.1, or Mac OS X(*)
- 64 MB of RAM
- 24 MB of available hard-disk space
- Additional 70 MB of hard-disk space for Asian fonts (optional)
Common Problems
Typical problems include the browser window freezing, or the .pdf file opening as a blank page. This problem may occur when downloading large files. The first page may appear blank until the entire document loads. This problem may also be due to the integration of your browser and Adobe Acrobat Reader. The following suggestions may help if you are experiencing these difficulties.
1. Check the version number of Adobe Acrobat Reader you are using.
If the version number is lower than Version 6.0, an upgrade to the latest version of Adobe Reader is required and available free of charge from the Adobe Web site. You can choose the link below in "More."
To check the version number of Acrobat Reader:
- Open Acrobat Reader
- Select Help > About
- The version number of Acrobat Reader will display
Check the version number of your browser. If the version number of your browser (Internet Explorer or Netscape) is lower than Version 6.0, an upgrade to the latest browser version is highly recommended.
To check the version number of your browser:
- Open your browser
- Select Help > About
- The version number of your browser will display
2. Save the PDF file to your hard drive for later viewing or printing.
It will be faster to print an Adobe document if you have downloaded it first.
- Click the link with the RIGHT mouse button
- Choose "Save Target As..." (Internet Explorer) OR "Save Link As..." (Netscape)
- Select an appropriate folder on a local drive to place the downloaded file
3. Disabling Browser Integration by running Acrobat Reader in a separate window from the browser.
Opening the document in its own window may facilitate viewing.
- Open Acrobat Reader
- Go to File > Preferences > General
- In the Options section, uncheck the Browser Integration box
- Click OK, then exit from Acrobat/Acrobat Reader
- Restart Internet Explorer
4. Change settings for Acrobat Reader to check the security levels.
A high security setting may be blocking some content from downloading. If you are working from a school or institutional network, you may also want to check with the system administrator to see if the local network is set to filter and/or block some content.
- Within your browser menu options, Select Tools > Internet Options
- Select the Security tab
- Select a lower Security level than currently selected
5. Problems with Older Versions of Acrobat
If you receive the following error: "There was an error processing a page. A font contains a bad CMap/Encoding" while trying to view a PDF file, you will need to upgrade to Adobe Acrobat Reader version 6.0. This error is characteristic of version 3.x. Uninstall any older version of Acrobat Reader prior to installing the updated version.
In some instances upgrading to Acrobat Reader 5 without first uninstalling version 3.x has not fixed the problem. You will need to make sure you completely uninstall version 3.x first, reboot, and then install version 6.0 once again. Once this has been done you should be able to view the PDF file with no problems.
6. Version 5.0 for Macinstosh
Acrobat Reader 5.0 for Macintosh uses a small Web-based installer that allows you to select the components you wish to download. The size of the components is indicated in the Web-based installer.
7. Text Only
A text-only Acrobat Reader download page is available. This page is compliant with the W3C's Web Accessibility Initiative Guidelines and is optimized for screen readers. You should also use this page if you need an earlier version of Acrobat Reader.
Downloading Speeds and Times
The time frames listed below are approximate and will vary according to the processing speed of your computer and the volume of network traffic at any given time.
28.8 modems
- 0 - 300kb = 0 - 2 minutes
- 300 - 650kb = 2 - 4 minutes
- 650 - 1000kb (1MB) = 4 - 6 minutes
56kbps modems
- 0 - 300 = 0 - 1 minutes
- 300 - 650kb = 1 - 2 minutes
- 650 - 1000kb(1MB) = 2 - 3 minutes
Broadband (384 kb/s)
- 0 - 300kb = 0 - 6 seconds
- 300 - 650kb = 6 - 14 seconds
- 650 - 1000(1 MB) = 14 - 22 Seconds
To Uninstall
To uninstall Adobe Reader see the "Help" section for your computer's operating system.
|
|
|
|
|
|
Course Home Pages